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Here are the comments we’ve received when asking our customers “Are there any other comments you would like to make ?”. There some fabulous comments in here !
”Lovely apartment...”
“Enjoyed our stay - we have returned to this apartment for many years...”
“The apartment is one of the best we’ve stayed in, it has everything you could think of which saves you taking a lot of things away with you. The sea view is amazing with a short walk into the town or to the beach. This is our second visit and we will definitely be staying again....”
“We thoroughly enjoyed our stay and intend to return next year”
“We found the mattress a little uncomfortable to firm , could have done with a memory foam topper. We would bring one ourselves for a future booking just a personal preference as some people like firm mattress...” - the mattress is rated medium just to try and cater for as many as possible but like this guest says it is a personal preference.
“Always enjoyable stay at these apartments well maintain and comfortable...”
“The apartment is like a home from home and you feel relaxed when staying. Great location...”
“Only slight criticism is the towel rails. The bathroom can be cold and having to put the heating on to make them work makes the apartment hot...” - it is possible to have the towel rails on without heating the entire apartment but you have to set the thermostatic valves on the radiators - I did explain how to do this, we do set it like this but then people adjust it for their own preference
“The front windows are quite draughty, unless the curtains are closed. Apart from that I have really enjoyed our stay and will be looking to book again very soon...” - we are in a conservation area so still have the old sash windows which can be draughty. We do provide little rubber wedges to make the windows shut tighter but these had been removed and not put back - these have now been re-fitted.
“Very pleased, very comfortable !”
“We had a very enjoyable stay and did’t want to come home !”
“It was great to come back to Seaview and we enjoyed our short break...”
“The apartment has everything needed and a lot more...”
“Home from home, will always come back...”
“Thoroughly enjoyed our stay and intend to return...”
“Feel valued by the owners !”
“Perfect stay in a perfect apartment...”
“Can you arrange the weather too??” - if only !!!
“Lovely apartment , perfect location and had everything we needed and more! Will definitely be back thank you so much !”
“It's like a home frome home. Everything you need. Excellent location. Have visited times and next visit already booked!”
“Great apartment in a good location...”
“Great as usual”
“We have stayed in different accommodation in Whitby but this one has been amazing and everything has been thought of, making it feel home from home...”
“Our favourite place to stay in Whitby. We will be back!!”
“Very pleasant and helpful hosts. Would definitely visit again. Many thanks !”
“Always have a great stay in the Seaview apartment !”
“See you next year and thanks for letting us stay with you...”
“A lovely well equipped apartment, fab shower & bath...”
“WONDERFUL APARTMENT, WOULD RECOMMEND TO ANYONE !”
“A well thought out and lovley place to stay, reflected in how many times we have returned...”
“We have been very pleased with the apartment ,its well equipped ,modern and very clean and if we had young children I'm sure they would have loved the toys and books etc. We can see you have put a lot of effort and thought into making your visitors stay the best it could be.”
“Beautiful apartment located in a very good position.”
“Love the little gifts - especially for the dogs. Janette and Chris think of everything “
“We will definitely return and recommend it to our friends !”
“My children and I were very happy with the apartment from the start. Everything looked great and we had all we need and much more. We would spend the day hiking and exploring the local area and would come back very tired and it was the perfect place to relax. The location was excellent, waking up with a view of the sea was priceless! We had a magnificent time and loved Whitby, and will probably make plans to come back in the summer in the future. Thank you!!”
“My children's comment while we were in the apartment: Mum can we move here?”
“Always a fabulous stay at the apartments owned by Chris & Janette, I send my parents as their xmas present every year and it is always a perfect stay :) Thank you !”
“A very well equipped, stylish apartment...”
“Lovely touch with the dog welcome pack...”
“5*accommodation !
“Stopped in apartment several times, will highly recommend.!”
“A lovely stay as always !”
“Fantastic location - Easy to park outside -Lovely and clean -Bath amazing!”
“Perfect in every way !”
“Thankyou Chris and Janette for everything !”
“We love staying in Whitby in your apartments - makes us feel comfortable when we come...”
“A comfortable apartment that caters for every need...”
“The apartment is well placed for visiting Whitby, very central and close to all attractions...”
“Thank you for letting us book with you is the best place we have stopped at ..hope OK to book for next year..” - of course !!!
“10 out of 10 can not improve thank you.!!”
“It was wonderful to have both the scratchcards and a pass for the West Cliff car park. Much appreciated!” - we do this for when the roads are busy !
“Love it ��”
“As I said above you have clearly worked hard to get it right and it is appreciated. Thank you !” - thank you for your comments, we work work hard and we think it helps our guests, your comments make it feel like the effort is worthwhile !
“Unbelievably well stocked, couldn't have needed anything else .”
“Well situated and out of the busy part of Whitby. We enjoyed Netflix as we don't have it at home. Also the chilled water dispenser, especially as we were here during the heatwave...”
“We had glasses on the glass coasters when the washing machine was doing it's spin dry and one of the glasses slid off the coaster and could have broken. Maybe put the other coasters there, which we did...” - we have replacement coasters for our next visit
“Apartment was in a great location and very well equipped. Jannette and Chris went out of their way to ensure we had a memorable break. Thank you both...”
“Always good...”
“Like a home away from home...”
“Great apartment in a fantastic location...”
“We thought the bed needed to be replaced. It wasn't particularly comfortable and seemed somewhat old fashioned. It wasn't in keeping with the rest of the apartment...” - we asked for further information but didn’t receive anything. Mattress is 4 months old so maybe a little firm - old fashioned is maybe personal perception
“We had a lovely break in the apartment, it had everything we needed and watching the sea from the front was very therapeutic!”
“Whitby is a wonderful place to be , so is this apartment ha ha excellent !!”
“Once again a lovely holiday in a well equipped apartment, you go above & beyond. Thank you !”
“We just love the whole package being going 8 years now , can’t get enough of the place...”
“Janette and Chris are two of the nicest genuine people you could wish to meet . The extra touches such as milk and top quality biscuits on arrival were a lovely surprise and with all of the condiments provided for guests to use also the range of things to keep children entertained should the weather not be good was great. The courtesy call to ensure you had settled in was something I have never experienced in an apartment I have stayed in previously and made you feel special !”
“Buck’s Fizz, mince pies, pen and torch was a lovely welcome gesture. Apartment was amazing as always...”
“Another great stay, appreciate all the little extras and welcome treats, biscuits, milk etc. Thank you x”
“Your apartments are so nice and very reasonably priced there are a lot of people after them !”
“Once again a lovely holiday in a well equipped apartment, you go above & beyond. Thank you...”
“Lovely location well thought out and home from home to relax in...”
“Weve already booked for next year and would highly recommend this apartment to others...” - we can’t ask for more than that ! Thank you !
“We always enjoy our holidays in Seaview, the jacuzzi bath is amazing ��”
“Excellent that a West Cliff car park permit is provided as well as the scratchcards, as the spaces on the roads around the apartment are often full, but there is usually space in the car park...”
“This was our fourth visit to Seaview. Everything about it has a 5 star rating from us !”
“It’s not good it’s excellent ! It’s a home from home with everything you need and more. Very clean and tidy. Right on the crescent near the pavilion. Excellent value for money. See you next year !”
“Seaview is in a great location. We have stayed numerous times and each time the standards are high !”
“We had a lovely week ideally situated for the harbour etc but so easy to get out of town by car...”
“We have future breaks booked for seaview and penthouse apartment. Wouldn't stay anywhere else !”
“Absolutely fabulous apartment with everything you need, Janette and Chris have worked so hard to ensure you have a wonderful stay, wouldn't stay anywhere else, this is certainly a hidden gem !!”
“A lovely well equipped apartment in a great location. Handy car par a couple of minutes away. Everything very well organised. Would recommend to friends !”
“Always an amazing stay, thank you !”
“Nothing missing - home from home - can't put into words how special these apartments are thanks to Janette & Chris...”
“As always we loved our stay. Everything you could wish for was there ! DVD's, games, jigsaws. The communication was brilliant and loved that you rang to check if we were ok on our first night...”
“Netflix is a fantastic addition to all the other extras !”
“very high standards set - absolutely faultless !”
“A beautiful, deceptively large apartment, superbly decorated. Very well furnished. Fantastic position on West Cliff for all amenities...”
“Location is superb, right by the sea and town only 5 minutes walk !”
“We really like staying here and keep coming back. It's perfect for us. Thank you for the mince pies and the lovely Xmas decs...”
Excellent accommodation - already booked for next year !”
“Really great location. We literally didn't use our car at all. Easy to navigate around Whitby and we got the train to Goathland to walk around the moors ! Also kind that you checked that we had arrived safely...”
“Great apartment in great location...”
“Love having my birthdays at this place, it really is home from home ! Thank you Janette...”
“We decided some years ago, inspired by the TV series Coast, to tour our UK coastline, staying in different locations, so we may not be back for a while. Perhaps we should make 42 Crescent Avenue an exception to the rule !”
“A great deal of thought and hard work has gone into the apartment planning and interior design. Furniture, fabrics, fixtures and fittings all compliment each other beautifully and it was a pleasure staying in such a lovely place. We did not use the central heating as there was sufficient warmth coming up from below the apartment floor (free heat!?). The only exception was the bathroom, which was a little chilly at night. Perhaps the radiators here could be isolated somehow so that they can be on a thermostat...” - this can be done, I’ve explained how to do it should the guests say again !
“The cooker extraction hood (glass) was rather low., admittedly we are both 5' 11" but I banged my head a couple of times looking in to boiling pans...” - it’s standard height but I must admit I’ve done the same !!
“Plunger coffee pot would be much better than the drip filter machine, takes up too much bench space.” - There is lots of worktop space and previous guests actually asked for and like the filter coffee machine, we’ll see if anyone else comments but feel this was just a personal preference
“I have stayed in all 3 of the apartments owned by Janette and Chris and they are all the same. Amazing...”
“The weather was not so good but the flat was well heated and comfortable so we relaxed. Seeing the rough sea from the window in the warmth was fab!”
“The things important to me when staying somewhere are modern interiors, cleanliness, car parking WiFi and large TVs. Seaview has it all. The TV in the bedroom was a real bonus. More than home from home. Many thanks Janette and Chris !”
“Fantastic stay as previously and hope to stay again!”
“This apartment is more than good, excellent !”
“Lovely accommodation but would have liked a mirror and plug in the bedroom for drying hair...” - the mirror is behind the door, customer hadn’t seen it
“Thank you for an amazing stay in your beautiful apartment !”
“Really cosy, comfortable and clean. Owner rang to check we were happy shortly after arrival. Flat deceptively spacious and well furnished throughout. Within a couple of hours we were discussing when we could come again. A truly luxury apartment...”
“A superb apartment in a great location. It was great that all we needed to bring was our clothes and toothbrush.... We will certainly be back and have no hesitation in recommending it to friends and family...”
“Fabulous !!”
“Very good communication from the messages sent. Very fast response...”
“Thank you Janette and Chris ! We thoroughly enjoyed our holiday in your fabulous apartment. Great location to explore Whitby...”
“Lovely apartment, one of the nicest we've stayed in !”
“Your literature does not do the apartment justice, it is even better than described. It is also not clear that the apartment is dog friendly, we only discovered from reading the guest book that dogs were allowed and can appreciate why!”
“We would always check out availability with you as our first choice every time.!”
“Excellent location, wonderful apartment...”
“Everything you would possibly need is there. There is less expensive accommodation available but for what there is it is great value for money...”
“Lovely ‘home from home’ in a great location...”
“We will stop at this apartment again, and recommend to others...”
“Had a brilliant holiday and apartment just finished it off lovely, thanks Janette and Chris...”
“Thank you for a great stay in your lovely apartment. We will be back”
“Thank you ever so much for a wonderful stay at ytour lovely apartment. We have stayed in a lot of apartments and we have to tell you that yours is the best one ever. You have thought of all the details that people would want. Fantastic. Will pass the word to family and friends and we will definitely be back again. Thank you once again ! Take care...”
“A wonderful apartment with owners that really do care that everything is right with your holiday thanks to you both...”
“A great apartment were the owners have tried to think of everything you might need (and probably succeeded) and after doing a long walk (23miles) the jacuzzi bath was pure heaven...”
“Top class and well furnished apartment. Nothing has been left out to make your stay enjoyable and set in lovely and very clean surroundings. First class apartment would not want to stay anywhere else !”
Thank you !!”
“The owners are so kind and personable. I am so happy we booked through them. The apartment is of an extremely high standard and in the perfect location to access Whitby on foot. It is a real gem...”
“I cannot thank Janette and Chris enough for their hospitality, their willingness to accommodate everything I wanted and needed, their fantastic level of customer service and diligence. The cleaner did an absolutely incredible job of ensuring the apartment was beautifully presented. We were in heaven for 2 nights, living in absolute luxury in a beautiful apartment in a wonderful setting !”
“We arranged to stay until 4 pm on Saturday and appreciated having the extra time in the apartment.”
“Just a big thank you for enabling our stay in Whitby to feel like a home from home and for making everything so easy and welcoming...”
“High standard with everything you could possibly need for a short or long stay. We were pleased at finding this apartment. Loved it !”
“We've stayed in a lot of apartments up and down the country and never have any of them been as clean, smart or well equipped as yours...”
“Top class facility, would not stay anywhere else in Whitby...”
“Just missed a pint of milk ! Will remember to bring one next time !!” - we now provide milk as part of the welcome pack
“We were upset on arrival to not be able to find the parking scratchcards” - this was an oversignt by the cleaner who went in and rectified this as soon as I was informed, The guests did still have the car park permit.
“The accommodation is of a high standard, consideration for any visitors has been thought out to ensure everyone has everything they need during their stay...”
“I can't stop telling everyone how much I loved this apartment and I'm extremely picky ! Fantastic communication from Chris & Janette & a great location...”
“The specification and standard of finishes and equipment was of the highest level. A great deal of thought went into the design of the flat...”
“Excellent range of activities for our 5 year old girl...”
“My partner thought the bed was slightly uncomfortable as a little hard, however you can't please veryone ! I didn’t have an issue with it.” - brand new mattresses in all apartments in 2016, medium firmness, hotel quality. Such a personal preference it’s hard to get it perfect for everyone but we do try !
“When you improve on excellent give us a call !! We even arrived to brilliant sunshine after driving through rain most of the way. Janette & Chris can even do the impossible...”
“A little disappointed there were no tea bags when we arrived but it wasn't a major issue and Chris did offer to bring us some but it wasn't a problem...” - a new cleaner oversight, we did offer to provide some quickly but the customer had already sorted it out
“Hope other people can see what’s on offer in this apartment...”
“The parking permit is so useful, especially high season...”
“Excellent rather than good...”
“The apartment was fantastic and there was everything we needed, also everything was really well set out and nice. I like the colours a lot and it made me feel relaxed and comfortable...”
“Well let me start off by saying that the current photos of the apartment do not do the place enough justice! Anybody who takes a holiday here will NOT be disappointed. I was here with my 3 children and it suited us nicely, but would maybe look in the future to take a romantic short break here, the Jacuzzi is bigger than it looks in the photo, sizable enough for two......ha....... “
“The place was brilliant...”
“5+ stars !!!” x 2
“We have been coming to Whitby for many years and this has been the best yet...”
“Thank you for your help when we couldn’t access the keys...”
“Thank you for making our stay very enjoyable and relaxing...”
“Very comfortable stay. Tried 5 of the restaurants you suggested - all good ! Also the Magpie as always - sticky toffee pudding to die for...”
“Loved the furnishings and the whirlpool bath...”
“No, all was very good...”
“Apartment was fab !”
“Enjoyed stay, everything you could ever require was there...”
“Like a home away from home - accessible, not cluttered, very welcoming...”
“Really appreciated all the extra baby stuff - made our life much easier - thanks...”
“I hope we can return soon. Noticed a comment in the visitor book that said the bed was too soft - we found it very comfortable and slept very well...”
“Colin loved the bath (he’s a big lad)- I loved the ice/drink dispenser on the fridge...”
“The bed did not support our backs very well - we both do physical jobs and find only a firm mattress gives the support we need...” - the mattress is rated as medium/firm, we will monitor this and if we see further comments we will take it up with the manufacturer - new firmer mattress just implemented
“An incredibly thoughtfully well equipped and lovely apartment...”
“We had a very pleasant stay - thank you !”
“Blown away ! Superb apartment with all mod cons...”
“The parking permit is a real asset...”
“Didn’t see the pot towels until late in the week, door was always open and hid them...” - they are behind the door on the side of the cupboard but are hidden by the door
“Will definitely recommend to friends & family. Fabulous apartment, good position for town and having parking a def bonus...”
“Fabulous in every way, very pleased!”
“Love the apartment, we will be back...” (repeat visitor, already stayed several times)
“Just wanted to express how impressed and happy we have been with the apartment. It is such a refreshing change to deal with people who genuinely care about their customers and who are so committed to providing an excellent service prior / during and after guests stay. Thank you so much for accommodating our slight change in dates. I do not think I have ever received such a high standard of service (unlike our previous stay at Whitby) We certainly would not hesitate to recommend the apartment and yourselves to our family/friends/work colleagues. Many thanks again!”
“Landlady visited!!!! Great to meet you both!”
“Appreciated phone call on arrival to check that all was well”
“The apartment is stunning, you can tell how much love and devotion has been put into the place to make it feel luxurious.”
“Have ticked 'Good' but all in all everything was excellent !!”
“Not sure if you have any control, but the building looks a bit shabby from the outside which is a pity when the inside is so lovely.” - The outside of the building is planned for re-painting soon, after completion of work in the basement
“A fantastic experience - will be back! Our only problem was having to leave!”
“It was a perfect apartment to stay in with our young baby - extremely well equipped, close to town etc. We would definitely recommend to others....”
“Bed was the perfect hardness/softness for us...”
“All round fantastic apartment. We really enjoyed our stay and will be recommending this to friends & family...”
“Lovely apartment...”
“First holiday in an apartment - couldn’t have been better. Thank you...”
“We couldn’t improve it at all...”
“Second visit - still great ! Can’t wait for next visit...”
“Keep up the great work...”
“Your efforts and much appreciated - this is 5* accommodation...”
“Bed a little uncomfortable - I am used to a Tempur mattress...” - mattress is a med firmness, memory foam one - we have tried to find the middle ground for such a personal preference item
“Can’t fault perfection...”
“Perfect location - a very homely, well equipped apartment...”
“Great stay - it was lovely ! Well done, you have both gone to a lot of effort...”
“Loved it - great place !”
“Very good apartment and excellent location !”
“Thoroughly enjoyed our stay - wonderful apartment & location. Thanks Janette & Chris !”
“Holiday pack needs a new binder as lever has broken” - this must be because of all the use it gets as we are continually replacing them !! It has been done
“Fabulous apartment !”
“The location is spot on and the parking permits are a great help !”
“I was a bit nervous about breaking the ornaments so moved them out of the way !” - we always have a few spares so no need to worry too much !
“Keep up the great work !”
“Nicest apartment we have every stayed in ! Hope to stay again soon !”
“Excellent apartment !”
“Would highly recommend the apartment to friends !”
“First class accommodation...”
“the photos didn't do the apartment justice. It looked lovely on the website but was even better in real life! ”
“Top class apartment, can't fault it !!”
“We had a fantastic 3 nights here in October, the apartment is welcoming and cosy ! We loved our time around Whitby and also getting back to the apartment at night to snuggle up, a true home from home !”
“Very warm and cosy, didn’t need the heating on at all !”
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