luxury apartments
BuiltWithNOF

Here are the comments we’ve received when asking our customers “Are there any other comments you would like to make ?”. There some fabulous comments in here !

”Thank you for a great stay in your lovely apartment. We will be back”

“Thank you ever so much for a wonderful stay at ytour lovely apartment. We have stayed in a lot of apartments and we have to tell you that yours is the best one ever. You have thought of all the details that people would want. Fantastic. Will pass the word to family and friends and we will definitely be back again. Thank you once again ! Take care...”

“A wonderful apartment with owners that really do care that everything is right with your holiday thanks to you both...”

“A great apartment were the owners have tried to think of everything you might need (and probably succeeded) and after doing a long walk (23miles) the jacuzzi bath was pure heaven...”

“Top class and well furnished apartment. Nothing has been left out to make your stay enjoyable and set in lovely and very clean surroundings. First class apartment would not want to stay anywhere else !”

Thank you !!”

“The owners are so kind and personable. I am so happy we booked through them. The apartment is of an extremely high standard and in the perfect location to access Whitby on foot. It is a real gem...”

“I cannot thank Janette and Chris enough for their hospitality, their willingness to accommodate everything I wanted and needed, their fantastic level of customer service and diligence. The cleaner did an absolutely incredible job of ensuring the apartment was beautifully presented. We were in heaven for 2 nights, living in absolute luxury in a beautiful apartment in a wonderful setting !”

“We arranged to stay until 4 pm on Saturday and appreciated having the extra time in the apartment.”

“Just a big thank you for enabling our stay in Whitby to feel like a home from home and for making everything so easy and welcoming...”

“High standard with everything you could possibly need for a short or long stay. We were pleased at finding this apartment. Loved it !”

“We've stayed in a lot of apartments up and down the country and never have any of them been as clean, smart or well equipped as yours...”

“Top class facility, would not stay anywhere else in Whitby...”

“Just missed a pint of milk ! Will remember to bring one next time !!” - we now provide milk as part of the welcome pack

“We were upset on arrival to not be able to find the parking scratchcards” - this was an oversignt by the cleaner who went in and rectified this as soon as I was informed, The guests did still have the car park permit.

“The accommodation is of a high standard, consideration for any visitors has been thought out to ensure everyone has everything they need during their stay...”

“I can't stop telling everyone how much I loved this apartment and I'm extremely picky ! Fantastic communication from Chris & Janette & a great location...”

“The specification and standard of finishes and equipment was of the highest level. A great deal of thought went into the design of the flat...”

“Excellent range of activities for our 5 year old girl...”

“My partner thought the bed was slightly uncomfortable as a little hard, however you can't please veryone ! I didn’t have an issue with it.” - brand new mattresses in all apartments in 2016, medium firmness, hotel quality. Such a personal preference it’s hard to get it perfect for everyone but we do try !

“When you improve on excellent give us a call !! We even arrived to brilliant sunshine after driving through rain most of the way. Janette & Chris can even do the impossible...”

“A little disappointed there were no tea bags when we arrived but it wasn't a major issue and Chris did offer to bring us some but it wasn't a problem...” - a new cleaner oversight, we did offer to provide some quickly but the customer had already sorted it out

“Hope other people can see what’s on offer in this apartment...”

“The parking permit is so useful, especially high season...”

“Excellent rather than good...”

The apartment was fantastic and there was everything we needed, also everything was really well set out and nice. I like the colours a lot and it made me feel relaxed and comfortable...”

“Well let me start off by saying that the current photos of the apartment do not do the place enough justice! Anybody who takes a holiday here will NOT be disappointed. I was here with my 3 children and it suited us nicely, but would maybe look in the future to take a romantic short break here, the Jacuzzi is bigger than it looks in the photo, sizable enough for two......ha....... “

“The place was brilliant...”

“5+ stars !!!” x 2

“We have been coming to Whitby for many years and this has been the best yet...”

“Thank you for your help when we couldn’t access the keys...”

“Thank you for making our stay very enjoyable and relaxing...”

“Very comfortable stay. Tried 5 of the restaurants you suggested - all good ! Also the Magpie as always - sticky toffee pudding to die for...”

“Loved the furnishings and the whirlpool bath...”

“No, all was very good...”

“Apartment was fab !”

“Enjoyed stay, everything you could ever require was there...”

“Like a home away from home - accessible, not cluttered, very welcoming...”

“Really appreciated all the extra baby stuff - made our life much easier - thanks...”

“I hope we can return soon. Noticed a comment in the visitor book that said the bed was too soft - we found it very comfortable and slept very well...”

“Colin loved the bath (he’s a big lad)- I loved the ice/drink dispenser on the fridge...”

“The bed did not support our backs very well - we both do physical jobs and find only a firm mattress gives the support we need...” - the mattress is rated as medium/firm, we will monitor this and if we see further comments we will take it up with the manufacturer - new firmer mattress just implemented

“An incredibly thoughtfully well equipped and lovely apartment...”

“We had a very pleasant stay - thank you !”

“Blown away ! Superb apartment with all mod cons...”

“The parking permit is a real asset...”

“Didn’t see the pot towels until late in the week, door was always open and hid them...” - they are behind the door on the side of the cupboard but are hidden by the door

“Will definitely recommend to friends & family. Fabulous apartment, good position for town and having parking a def bonus...”

“Fabulous in every way, very pleased!”

“Love the apartment, we will be back...” (repeat visitor, already stayed several times)

“Just wanted to express how impressed and happy we have been with the apartment. It is such a refreshing change to deal with people who genuinely care about their customers and who are so committed to providing an excellent service prior / during and after guests stay. Thank you so much for accommodating our slight change in dates. I do not think I have ever received such a high standard of service (unlike our previous stay at Whitby) We certainly would not hesitate to recommend the apartment and yourselves to our family/friends/work colleagues. Many thanks again!”

“Landlady visited!!!! Great to meet you both!”

“Appreciated phone call on arrival to check that all was well”

“The apartment is stunning, you can tell how much love and devotion has been put into the place to make it feel luxurious.”

“Have ticked 'Good' but all in all everything was excellent !!”

“Not sure if you have any control, but the building looks a bit shabby from the outside which is a pity when the inside is so lovely.” - The outside of the building is planned for re-painting soon, after completion of work in the basement

“A fantastic experience - will be back! Our only problem was having to leave!”

“It was a perfect apartment to stay in with our young baby - extremely well equipped, close to town etc. We would definitely recommend to others....”

“Bed was the perfect hardness/softness for us...”

“All round fantastic apartment. We really enjoyed our stay and will be recommending this to friends & family...”

“Lovely apartment...”

“First holiday in an apartment - couldn’t have been better. Thank you...”

“We couldn’t improve it at all...”

“Second visit - still great ! Can’t wait for next visit...”

“Keep up the great work...”

“Your efforts and much appreciated - this is 5* accommodation...”

“Bed a little uncomfortable - I am used to a Tempur mattress...” - mattress is a med firmness, memory foam one - we have tried to find the middle ground for such a personal preference item

“Can’t fault perfection...”

“Perfect location - a very homely, well equipped apartment...”

“Great stay - it was lovely ! Well done, you have both gone to a lot of effort...”

“Loved it - great place !”

“Very good apartment and excellent location !”

“Thoroughly enjoyed our stay - wonderful apartment & location. Thanks Janette & Chris !”

“Holiday pack needs a new binder as lever has broken” - this must be because of all the use it gets as we are continually replacing them !! It has been done

“Fabulous apartment !”

“The location is spot on and the parking permits are a great help !”

“I was a bit nervous about breaking the ornaments so moved them out of the way !” - we always have a few spares so no need to worry too much !

“Keep up the great work !”

“Nicest apartment we have every stayed in ! Hope to stay again soon !”

“Excellent apartment !”

“Would highly recommend the apartment to friends !”

“First class accommodation...”

the photos didn't do the apartment justice. It looked lovely on the website but was even better in real life! ”

“Top class apartment, can't fault it !!”

“We had a fantastic 3 nights here in October, the apartment is welcoming and cosy ! We loved our time around Whitby and also getting back to the apartment at night to snuggle up, a true home from home !”

“Very warm and cosy, didn’t need the heating on at all !”

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Owner: Janette Lee

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