luxury apartments
BuiltWithNOF

Don’t take our word for it listen to what our customers have said - 100% enjoyed their stay and would definitely return !!

Feedback is now taken from an online survey sent to guests straight after the first night courtesy call we provide, this has replaced the paper based survey we initially used but the questions and ratings are the same. Guests have the chance to rate our apartment good/average/poor on a number of categories - some similar comments have been combined but all comments are recorded and feedback is unedited. Many guests have said we should have an excellent rating - currently we are unable to do this !

There is also unprompted feedback on our facebook site (covers all 3 apartments) and our new google maps entry.

Last Update: 03/110/2017.

Our survey form asks the following questions and this is the summary of the ratings we have received. If you click on the link you will see all the feedback comments made or you can just read the examples below the score. We also have some freeform feedback being left on our facebook page - click here to view it !

  • Question 1: Was the correspondence received about your holiday clear and understandable ?
  • Score:        100% Good

    ”Excellent...”, “Perfect...”, “Perfect and clear...”, “1st class communications...”, “Very friendly...”, “Always exceptional, both Chris & Janette are very friendly and helpful”

    Click here to see all the comments made

  • Question 2: How did you rate the cleanliness of the apartment ?
  • Score:        100% Good

    “Excellent...”, “Very clean, brilliant...”, “Immaculate...”, “Very clean - everywhere !”, “not good - excellent”, “Beautifully clean”, “Better than clean - immaculate”, “It was spotless ! Stunning”

    Click here to see all the comments made

  • Question 3: Did you find the apartment well equipped ?
  • Score:        100% Good

    “Excellent...”, “Amazing...”, “Could not be better...”, “Absolutely brilliant - you have thought of everything!”, “Again 101%”, “5*”, “Have never stayed anywhere so well equipped !”, “There is absolutely everything anyone could need for a trip away from home, perfect !”, “Absolutely everything thought of - fantastic”

    Click here to see all the comments made

  • Question 4: Was the “holiday pack” useful ?
  • Score:        99% Good/1% Average

    “Excellent...”, “Brilliant...”, “Extremely...”, “Very useful...”, “Not good - excellent !”, “Loved the holiday pack - all the info you’d ever need in 1 place...”

    Click here to see all the comments made

  • Question 5: Was the apartment “good value for money” ?
  • Score:        97% Good/3% Average

    Excellent value, the best apartment we have stayed in...”, Excellent...”, ”Worth every penny...”, “Value for money is excellent...”, “Definitely - yes !”, “Not good - excellent !”

    Click here to see all the comments made

We also ask people for “any other comments they wish to make - click here to see  what they say and here’s a few examples:

    “Thank you for a wonderful stay, we have stayed in a lot of apartments and yours is the best one ever...”, “A great apartment were the owners have tried to think of everything you might need (and probably succeeded) and after doing a long walk (23miles) the jacuzzi bath was pure heaven !”, “First class apartment would not want to stay anywhere else !”, “the photos didn't do the apartment justice. It looked lovely on the website but was even better in real life! ”, ”Excellent rather than good”, “The apartment was fantastic...”, “The photos do not do this place justice...”, “5+ stars”, “Apartment was fab”, “Blown away ! Superb apartment with all mod cons”, “I cannot thank Janette and Chris enough for their hospitality, their willingness to accommodate everything I wanted and needed, their fantastic level of customer service and diligence. We were in heaven for 2 nights, living in absolute luxury in a beautiful apartment in a wonderful setting !”, “The owners are so kind and personable. I am so happy we booked through them. The apartment is of an extremely high standard and in the perfect location to access Whitby on foot. It is a real gem”, “Would highly recommend this apartment to everyone”

We also ask people for “any suggested improvements. We really do listen to what people say and if you click here you will see what people have suggested and also what has been implemented by us in response to this feedback - note that older suggestions have been removed where they have been actioned. Here’s a few examples:

    “Internet access”, “OS maps”, “Blankets”, “Fan for during summer”, “Pet friendly pub guide”, “Split holiday pack into 2”, “Wooden or plastic chopping boards”, “Rubber wedges to stop sash windows rattling” - all implemented !!

But there are also these comments:

    “Can’t think of anything at all, apartment is fully equipped with everything and cleaned and decorated to a high standard already.”, “A wonderful apartment with owners that really do care that everything is right with your holiday thanks to you both...”, “Where are the excellent boxes - good isn’t enough !”, “I couldn’t suggest anything that would improve this !”, “You have everything beautiful”, “All perfect”, “We honestly can’t think of anything !”, “Don’t know how you can improve on perfection !!”

Note: Feedback is very important to us so please keep telling us what you like and even things you don’t like or think we should change - we do act on what you say...

Owner: Janette Lee

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